Terms & Conditions

The AMW Group provides commercial waste collection, removal and management services to businesses across Chester, North Wales and the North West of England. Our services include but are not limited to:

• Commercial waste collection and disposal
• Industrial waste management
• Construction and demolition waste removal
• Office and commercial clearances
• Retail and hospitality waste services
• Scheduled contract waste collection
• Sanitary waste disposal

All services are subject to a separate service agreement or quotation accepted by the client. These Terms apply in addition to any such agreement. In the event of a conflict, the specific service agreement shall take precedence.

All quotations provided by The AMW Group are valid for 30 days from the date of issue unless otherwise stated. Quotations are based on the information provided by the client at the time of enquiry.

• Accuracy of information: Clients must provide accurate details regarding the type, volume and nature of waste to be collected. Misrepresentation may result in additional charges or refusal of service.
• Hazardous waste: Quotations do not include hazardous, clinical or specialist waste unless explicitly stated. Additional charges will apply for such materials.
• Price changes: We reserve the right to adjust pricing for scheduled contracts in line with fuel costs, disposal charges or regulatory changes, with a minimum of 30 days' written notice.
• VAT: All prices are exclusive of VAT unless otherwise stated. VAT will be charged at the prevailing rate.

4.1 Booking Confirmation

A booking is confirmed when we have accepted your order in writing (including by email) or verbally confirmed a collection date. We reserve the right to decline any booking at our discretion.

4.2 Cancellations by the Client

• Cancellations made more than 48 hours before the scheduled collection: no charge
• Cancellations made within 24–48 hours: 50% of the agreed fee may be charged
• Cancellations made within 24 hours or on the day: the full agreed fee may be charged

4.3 Cancellations by The AMW Group

We will endeavour to provide as much notice as possible if we need to cancel or reschedule a collection. We will not be liable for any losses arising from cancellations due to circumstances beyond our reasonable control (see Section 11 — Force Majeure).

4.4 Scheduled Contracts

Scheduled contract services require a minimum notice period of 30 days to terminate, unless otherwise agreed in writing. Early termination may result in a fee equivalent to the remaining contract value.

By engaging our services, you agree to:

• Provide safe access: Ensure our operatives have safe, unobstructed access to the waste collection point at the agreed time.
• Accurate waste description: Accurately describe all waste types prior to collection. You must not present waste that differs materially from what was agreed without prior notification.
• No hazardous waste: Not present hazardous, clinical, asbestos-containing, radioactive or any other specialist waste without prior written agreement and appropriate documentation.
• Duty of care: Comply with your duty of care obligations under the Environmental Protection Act 1990, including completing and retaining waste transfer notes.
• Timely payment: Pay all invoices in accordance with the agreed payment terms.
• Health & safety: Ensure the collection environment is safe for our operatives and complies with applicable health and safety legislation.

Unless otherwise agreed in writing, the following payment terms apply:

• One-off collections: Payment is due upon completion of the service or as stated on the invoice.
• Scheduled contracts: Invoices are issued monthly in advance or in arrears as agreed. Payment is due within 14 days of the invoice date.
• Late payment: We reserve the right to charge interest on overdue invoices at 8% above the Bank of England base rate per annum, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
• Suspension of services: We reserve the right to suspend services where invoices remain unpaid beyond 30 days of the due date, without prejudice to any other remedy available to us.
• Accepted payment methods: Bank transfer (BACS), cheque or such other methods as agreed. Card payments may be accepted at our discretion.

The AMW Group is a Registered Waste Carrier with the Environment Agency (Licence No. CBDU022453). We are committed to the legal and responsible disposal of all waste we collect.

• Waste Transfer Notes: We will provide a Waste Transfer Note (WTN) for each collection as required under the Environmental Protection Act 1990. Clients must retain their copy for a minimum of 2 years.
• Duty of Care: Both parties share a duty of care in relation to the waste. The client is responsible for ensuring waste is correctly described and packaged prior to collection.
• Prohibited waste: We will not knowingly collect or transport waste that is prohibited, unlicensed or requires specialist handling without appropriate authorisation. If prohibited waste is discovered after collection, additional costs and legal obligations may arise.
• Recycling & diversion: We aim to divert a minimum of 97% of collected waste from landfill through recycling, reuse and recovery. Specific diversion rates cannot be guaranteed for all waste streams.

To the fullest extent permitted by law:

• Our total liability to you in connection with any service shall not exceed the total fees paid by you for that specific service in the 12 months preceding the claim.
• We are not liable for any indirect, consequential, special or punitive loss or damage, including loss of profit, loss of business, loss of data or reputational damage, even if we have been advised of the possibility of such loss.
• Property damage: We will take reasonable care when collecting waste. We are not liable for pre-existing damage or damage caused by conditions outside our control (e.g. poor access, unstable surfaces).
• Client-provided information: We are not liable for any loss arising from inaccurate or incomplete information provided by the client regarding the nature or volume of waste.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

You agree to indemnify, defend and hold harmless The AMW Group, its directors, employees and subcontractors from and against any claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising from:

• Your breach of these Terms
• Inaccurate or misleading information provided by you regarding the waste
• Your failure to comply with applicable waste legislation or duty of care obligations
• Any third-party claims arising from your use of our services

All content on our website — including text, images, logos, graphics, design and code — is the property of The AMW Group or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, transmit or use any content from our website for commercial purposes without our prior written consent. You may view and print content for your own personal, non-commercial use.

The AMW Group name, logo and branding are trademarks of The AMW Group. Unauthorised use is strictly prohibited.

We will not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to:

• Acts of God, extreme weather or natural disasters
• Strikes, industrial action or labour disputes
• Government restrictions, regulatory changes or pandemics
• Road closures, traffic incidents or vehicle breakdowns
• Failure of third-party suppliers or disposal facilities

In such circumstances, we will notify you as soon as reasonably practicable and will use reasonable endeavours to resume services at the earliest opportunity.

By using our website, you agree that you will not:

• Use the website in any way that is unlawful, harmful or fraudulent
• Attempt to gain unauthorised access to any part of the website or its underlying systems
• Transmit any unsolicited commercial communications or malicious code
• Scrape, copy or reproduce website content without our written permission
• Use the website in a way that could damage, disable or impair its performance

We reserve the right to restrict or terminate access to our website at any time without notice.

Our website may contain links to third-party websites. We are not responsible for the content, accuracy or availability of those sites and do not endorse them.

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the processing of your personal data as described in that policy.

We are committed to handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We reserve the right to update or amend these Terms at any time. The "Last Updated" date at the top of this page will reflect the most recent version. We will endeavour to notify existing clients of material changes where reasonably practicable.

Continued use of our website or services following any changes constitutes your acceptance of the updated Terms. We recommend reviewing this page periodically.

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of England and Wales.

Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales to resolve any dispute arising from these Terms or our services.

Before commencing legal proceedings, we encourage both parties to attempt to resolve any dispute informally by contacting us directly at info@allmywaste.co.uk.

If you have any questions about these Terms and Conditions, please contact us: